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Support Consultant

When you join the LLamasoft Team, you become part of a team that helps a majority of the Gartner Supply Chain Top 25, fifty of the Fortune 500, plus numerous other large corporations, top consulting firms, and prominent Government agencies worldwide to model, optimize, and simulate their supply chain operations.  LLamasoft offers the most complete platform in support of supply chain design and predictive analytics available in the market today.  Our software and services lead to major improvements in cost, service, sustainability, and risk mitigation. 

The Role:

Do you like solving puzzles and other tough problems?  Are you looking to join one of the fastest growing supply chain design organizations in the world?  We are looking for energetic supply chain professionals who enjoy working on some of the most difficult modeling problems in the industry.  Join the LLamasoft Support Team and engage on some of the most interesting and challenging modeling problems our customers face as you become an expert in our various tools.

Job Description:

  • Provide a customer focused service based on supporting a resolution both via telephone and email, in a professional and timely manner and in line with company procedures/standards.
  • Manage the ticketing process to ensure that customer queries and complaints are effectively handled within company KPIs and standards
  • Achieve set targets and goals to maximize the customer experience and service provided by the Company
  • Monitoring and supporting the company's applications
  • Assist in coordinating operations and engineering teams in order to identify errors and anomalies
  • Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
  • Communicate with internal and customer-facing teams in support of status updates regarding open issues, and implement actions in support of root cause analysis and problem remediation

The Qualifications:

  • Bachelor’s or higher degree in engineering, supply chain management or mathematics (preferably systems or industrial focus)
  • Excellent verbal communication skills (US English)
  • Excellent technical writing skills
  • Expert in Microsoft office suite (Word, Excel, Powerpoint, Outlook)
  • Database Management Experience (MS Access, Sql Server)
  • Previous experience with supply chain modeling software (Supply Chain Guru, Logicnet Plus, i2 Strategist, etc.) preferred

Desired Additional Qualifications:

  • Strong interest in Logistics, operational research or Business Intelligence
  • Foreign language Experience preferred (German or French)

About LLamasoft:

LLamasoft provides software and expertise to help companies design and improve their supply chain operations.  We enable companies to model, optimize and simulate their supply chain operations, leading to major improvements in cost, service, sustainability, and risk mitigation. Supply Chain Guru®, LLamasoft’s flagship product, is the leading supply chain design and predictive analytics application available in the market today.  LLamasoft is expanding its product offering into multiple design platforms as well as enterprise solutions. 

Since 1999, LLamasoft has helped hundreds of global organizations in over 30 countries leverage their unique blend of technology and deep domain expertise to drive competitive advantage and savings across their supply chain operations.

LLamasoft offers a stimulating small company atmosphere where your efforts will have a significant impact on global logistics and our company’s success.  We are a fun, results-driven company that centers on developing high quality software, not work schedules and dress codes. We are driven by people who have a passion for technology and innovation.  If you are excited about software development and looking for a fun and flexible environment in a growing company, please apply! 

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